said that business needs to pay attention to the attitude of service, which may have a great influence on the latter part of the development of the business. This is not the case described in this article is sufficient to illustrate the attitude of the important influence on the word of mouth, and then directly affect the development of the cause.
has a senior doctor, because the medicine is very clever, attracted many young doctors came to ask for advice, and the initiative to take refuge in his door. One of the senior doctors chose to stay in the clinic to help, the two to mentoring. Due to the two Peigemoqi, clinic reputation, to grow with each passing day clinic patients.
in order to share more and more workload, avoid the patient wait too long, and decided to separate the two interrogation: mild disease patients by apprentice diagnosis; more serious illness, by the master.
after a period of time, to find a doctor to see patients significantly increased. At first, the master felt that not take it seriously, "minor ailments are healed, of course, will not delay a serious illness. The patient was reduced, and I was happy." Until one day, the master found that a few patients with a very serious condition, but still insist on hanging the apprentice’s number, which he could not understand.
so he asked his friend, "why don’t you come to see me? Do they think my medical skill is not good? I just got an outstanding achievement award by the Medical Association, the news in the newspaper is also very large, a lot of people see it! What the hell is going on here?"
in order to help him solve the heart of doubt, someone to his clinic in-depth observation.
when the first registration, no problem, because the lady is responsible for the registration and will not deliberately imply that the patient to hang the number of a doctor. Registration, there is a little knowledge, a lot of patients from the master over there to the apprentice. This part of the problem lies in the so-called word of mouth effect. Because the number of registered apprentice for too much, the waiting time is relatively long, showing "bustling" scenes, so that some patients "in droves". In addition, in the process of interrogation, the apprentice’s experience is not rich, but precisely because he has this self-knowledge, so very carey, slowly study scrutiny, more interactive communication with patients, but also more in-depth. Plus he is very kind, polite, but also often give patients cheer, very popular with patients.
turned around and looked at the master. Experienced him, interrogation speed is very fast, often the patient did not say more, he will know where the problem. Senior and professional, making his face appear cold, as if the patient’s pain does not care, lack of sympathy. The whole process of inquiry, it is very professional, but easy to make the patients "careless, get throught a thing carelessly.".